TERMS AND CONDITIONS OF SERVICE
RED EYE MARKETING LLC
TERMS & CONDITIONS OF SERVICE
Last Updated: January 12, 2026
These Standard Terms & Conditions govern all services provided by Red Eye Marketing LLC ("Provider," "we," "us," or "our") to clients ("Client," "you," or "your"). Specific project details, pricing, and timelines will be outlined in individual project agreements or statements of work that reference these terms.
1. SERVICES & SCOPE OF WORK
We offer a range of marketing and digital services including website design and development, logo and brand design, digital marketing, hosting, and related services. The specific services, deliverables, and project scope will be defined in your individual project agreement.
Any work requested outside the agreed-upon scope will be considered additional work and billed separately at our standard hourly rate or as otherwise agreed in writing.
2. PRICING & PAYMENT
Project Fees: All project pricing is provided in individual project proposals and agreements. Pricing is based on the scope of work defined at project start.
Payment Terms: Payment terms vary by project and will be specified in your agreement. Common arrangements include payment upon kickoff, milestone payments, or payment upon completion.
Late Payments: Payments not received within 15 days of the due date will incur a late fee of 1.5% per month (or the maximum rate permitted by law). We reserve the right to suspend services if payment is more than 30 days overdue.
Additional Work: Work beyond the original scope will be billed at our standard hourly rate or as separately agreed. We will provide estimates for additional work and obtain your approval before proceeding.
3. REVISIONS & APPROVALS
Included Revisions: Each project includes a specified number of revision rounds as outlined in your project agreement.
Client Approval: You will be given a reasonable timeframe to review deliverables and provide feedback. Delays in providing feedback may extend project timelines.
Final Approval: Your written approval (email is acceptable) is required before final delivery or launch. Changes requested after final approval will be billed as additional work.
4. CLIENT RESPONSIBILITIES
To ensure successful project completion, clients are responsible for:
Providing content, images, text, login credentials, and other necessary materials in a timely manner
Granting access to required platforms, accounts, and third-party services
Responding to requests and approving deliverables within agreed timeframes
Ensuring provided content does not infringe on third-party intellectual property rights
Communicating concerns or issues promptly
Project delays resulting from unfulfilled client responsibilities are not our responsibility.
5. TIMELINES
Project timelines are estimates based on our current workload and the assumption that clients will fulfill their responsibilities in a timely manner. While we make every effort to meet estimated deadlines, timelines are not guarantees.
We are not liable for delays caused by client delays, third-party service issues, or circumstances beyond our reasonable control.
6. ONGOING SERVICES
Hosting Services: When hosting is included in a project, the initial hosting period will be specified in your agreement. Ongoing hosting after the initial period is billed monthly, quarterly, or annually as agreed.
Maintenance & Management: Ongoing maintenance, updates, or management services are billed on a recurring basis as specified in your service agreement.
Cancellation: Either party may terminate ongoing services with written notice (typically 30 days). Upon cancellation, we will provide you with relevant files or data backups as applicable.
Service Interruptions: While we strive to maintain service quality and uptime, we do not guarantee uninterrupted service and are not liable for downtime caused by third-party providers, internet disruptions, or circumstances beyond our control.
7. OWNERSHIP & INTELLECTUAL PROPERTY
Your Ownership: Upon receipt of full payment, you own the final deliverables created specifically for your project, including custom designs, branding, and written content.
Our Ownership: We retain ownership of our code frameworks, templates, development tools, methodologies, and any pre-existing materials incorporated into your project.
Third-Party Components: Projects may include third-party components (themes, plugins, fonts, stock images, software) subject to their respective licenses. Your use of these components is governed by their original licenses.
Portfolio Rights: We may showcase completed work in our portfolio, case studies, and marketing materials unless you object in writing.
8. WARRANTIES & DISCLAIMERS
What We Guarantee:
Services performed professionally and competently
Deliverables that function substantially as designed at time of delivery
We have the right to provide our services
What We Don't Guarantee:
Specific business results (traffic, rankings, leads, sales, conversions)
Compatibility with all future browsers, devices, or technologies
Uninterrupted or error-free operation
Meeting expectations not explicitly stated in the project agreement
EXCEPT AS STATED ABOVE, WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
9. LIMITATION OF LIABILITY
Our total liability for any claims arising from our services is limited to the amount you paid us for the specific project in question.
We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if we were advised of the possibility of such damages.
10. INDEMNIFICATION
Your Responsibilities: You agree to indemnify and hold us harmless from claims arising from content or materials you provide, your breach of our agreement, or your violation of third-party rights.
Our Responsibilities: We will indemnify you from claims that our deliverables infringe third-party intellectual property rights, provided you notify us promptly of such claims.
11. CONFIDENTIALITY
We will keep your proprietary and sensitive business information confidential and will not disclose it to third parties without your consent, except as required by law.
12. PROJECT TERMINATION
Termination by You: You may terminate a project at any time with written notice. You remain responsible for payment for all work completed to date, and no refunds will be provided for work already performed.
Termination by Us: We may terminate a project if you fail to pay amounts due after written notice, breach material terms of our agreement, or fail to provide necessary materials or feedback for an extended period.
13. SUPPORT & MAINTENANCE
Warranty Period: We provide a limited warranty period (typically 30 days) following project completion to address technical issues or bugs at no additional charge.
Ongoing Support: After the warranty period, support and maintenance services are available at our standard hourly rate or through separately agreed support plans.
Response Times: We make reasonable efforts to respond to critical issues promptly during regular business hours.
14. DISPUTE RESOLUTION
Governing Law: Our agreements are governed by the laws of [Your State].
Resolution Process: In the event of a dispute, we agree to first attempt resolution through good faith negotiation, followed by mediation if necessary, before pursuing litigation.
15. GENERAL PROVISIONS
Entire Agreement: Your project agreement, together with these Terms & Conditions, constitutes the complete agreement between us and supersedes all prior discussions.
Changes: Modifications to agreements must be made in writing and signed by both parties.
Independent Contractor: We are an independent contractor, not an employee, partner, or agent of your business.
Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
16. FORCE MAJEURE
Neither party is liable for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, or government actions.
17. QUESTIONS?
If you have questions about these Terms & Conditions or would like to discuss a project, please contact us:
Red Eye Marketing LLC
admin@redeyesocial.com
https://redeyesocial.com
IMPORTANT NOTICE
These are our standard terms and conditions. Specific project details, pricing, timelines, and service levels will be outlined in individual project agreements or statements of work. By engaging our services, you agree to these terms as modified by your specific project agreement.
We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website.